Do’s and Don’ts for 9-1-1

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Using 9-1-1 responsibly

Do

Call when police, fire, or emergency medical dispatch is needed.
Teach children how and when to report an emergency.
Report crimes in progress and immediate hazards.
Remain on the line and respond to questions.

Don’t

Call 9-1-1 for event schedules, school closings, or routine information.
Call to test the emergency system without arranging a test with the agency.
Hang up before the call is answered or before the dispatcher tells you to.
Give an activated or inactive cellular phone to a young child as a toy; many phones can still dial 9-1-1.

For power outages or routine weather information, contact the relevant utility or use official weather sources unless there is an immediate threat to life or safety.