What to Tell the Dispatcher

Details are important

Try to stay calm. Provide the exact location first, then describe what happened and any hazards or injuries. Dispatchers may continue asking questions after help has been sent.

Law enforcement

Describe the people involved, their clothing, any vehicle (color, make, model, license plate), and direction of travel. Never attempt to detain or confront a suspect.

Fire

Describe what is burning, the address or location, whether anyone remains inside, and known hazards. Get to safety.

Medical

Be prepared to describe the patient’s condition, approximate age, level of consciousness, breathing, and immediate medical concerns. Follow any instructions the dispatcher gives.