Our staff is dedicated to providing the best possible service to our community and responders. We strive to hold ourselves to high standards and seek training to stay current in our public safety community.
Already in 2016 two goals have been achieved:
Boyd County 911 is now accredited by the Kentucky Association of Chiefs of Police (KACP). Though the process has been available to Law Enforcement agencies for many years, the new program for Communication Centers across the commonwealth sets high standards of service and accountability.
The official presentation was made at the Boyd County Fiscal Court meeting on Tuesday April 12, 2016.
Boyd County 911 has also been recognized as a member of the Missing Kids Readiness Project through the National Center for Missing & Exploited Children. Our dispatchers are trained to meet the NCMEC guidelines and ANSI protocols when handling calls involving potential threats against children.
In 2015 Boyd County 911 upgraded services to provide Emergency Medical Dispatching protocols on call for medical assistance.
All dispatchers are trained to follow the PowerPhone protocols which could potentially provide pre-arrival instructions that could save a life. When dealing with life-threatening medical emergencies, being able to provide instructions for CPR, bleeding control or childbirth while paramedics are on the way to the scene could be the difference between life or death.
This protocol system allows for better call processing, vital information gathering and a faster dispatch time overall.